Directory Wedding & Bridesmaid Dresses in Auckland Central
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Bridal Appointment Showroom 09 520 6070
Broadway Store 09 520 2730
Today I visited Modes in Newmarket and was very disappointed with the service I received. My two bridesmaids and I arrived at 10.00am and told the staff we would like to try on bridesmaid dresses. They explained that there would be a charge of $20 per bridemaid. We have been to modes three times in the past year for various weddings and have never been charged to try on bridesmaid dresses. This is the only store we have visited that charged for bridesmaid trials. There were several other girls in the store who were trying on “ball gowns” and so we’re not charged. However, they were trying on the exact same dresses we were.
I would not object to paying to try on the bridesmaid gowns IF the store had had a variety of sizes. The store had nothing in mint green, which is very popular this season. In many of the styles we wanted to try on, there was only a Size 8 or Size 16. So essentially we paid $40 to try on nothing we wanted.
The staff were also shockingly inept. We told them that we had one Size 10 bridesmaid and one Size 14 bridemaid. They constantly gave us wrong sizes, and mixed up the two bridesmaids. When one of the staff members gave my Size 10 bridesmaid a Size 8 dress, she gave it back and explained that she needed a size 10. To which the staff member replied, “oh, you’re a BIG girl.” Never have I been so offended! For a staff member to call a size 10 a “big girl” is absolutely disgusting.
We also asked if they could bring in a gown in a different colour for us to try. We were told that they couldn’t bring in different sizes or colours and we would just have to buy it and hope for the best. As if we would spend $1000 on dresses and “hope for the best”.
Overall, I am incredibly disappointed in the service I received and feel like it was a complete waste of my time and money. I will certainly not be buying my bridesmaid dresses from Modes.
Wedding Date: April 4, 2015
Very helpful staff and beautiful wedding dresses. A pleasure to deal with
Wedding Date: October 1, 2013
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